Job Description

District Winery-Tasting Room Manager

The First Batch wineries create magic for our guests everyday, whether that’s bringing a dream wedding to life, creating a new delicious food dish from our wine, or letting people discover a new passion on one of our winery tours. We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects our passion to bring traditional winemaking into urban centers so people don’t feel they have to travel to experience the magic of winemaking.

We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures.

Position Summary: 

This position is designed to provide elevated wine service to our guests and to go above and beyond traditional front of house beverage operations, combining elements of sales, marketing, wine service, and hospitality. The goal is to guide the customer experience to new heights through our wine, going above and beyond traditional management duties, educating staff and guests in a friendly, approachable, fun and sophisticated environment.This position will report to the Venue Operations Manager. 

Core Responsibilities

Tasting Room Operations:

•   Oversee the day-to-day operations of the tasting room, ensuring an exceptional guest experience and smooth functioning of all activities.
•   Ensure the tasting room is well-maintained, clean, and properly stocked with wine, glassware, and supplies.
•   Manage guest flow, seating arrangements, and experiences to maximize satisfaction and sales opportunities.

Staff Leadership & Development:

•   Supervise, train, and motivate tasting room staff, providing guidance and ongoing development to enhance performance and customer service.
•   Manage staff scheduling, ensuring adequate coverage during peak and off-peak hours.
•   Conduct performance reviews and provide feedback to help team members grow in their roles.
•   Foster a positive, collaborative, and professional work environment.

Guest Satisfaction:

•   Provide exceptional customer service by engaging with guests, answering questions, and providing detailed wine knowledge to enhance their tasting experience.
•   Address guest concerns and resolve any issues in a timely and professional manner, ensuring guests leave with a positive impression.
•   Create memorable and personalized experiences for guests to encourage repeat visits and long-term customer loyalty.

Tour Program Management:

•   Oversee and coordinate winery tours, ensuring they are informative, engaging, and consistent with the winery's brand.
•   Train staff to lead tours and ensure they are well-versed in the history, process, and offerings of the winery.
•   Manage tour schedules and collaborate with marketing to promote special tours and events.

Retail Sales & Wine Club:

•   Drive retail wine sales and upsell additional products to enhance revenue.
•   Promote and manage the winery’s wine club program, including sign-ups, member relations, and retention efforts.
•   Collaborate with the marketing team to create promotions and strategies to increase wine club memberships and retail sales.

Role Requirements:

•   Proficient in operating POS (point of sale) and back-office systems - cash reconciliation, server checkouts
•   Minimum of 2 years management experience in winery, room, restaurant, and/or hospitality industry
•   Ability to work nights and weekends 
•   Wine enthusiast - a passion for wine and educating others about wine. Formal wine knowledge preferred, but not required

Compensation

•  $ 70,000-$80,000

Benefits and Perks

•   Medical, Dental, Vision Insurance
•   Employer covered deductible plan 
•  15 Days of Paid Time Off
•  7 days of Sick & Safe Leave
•  3 Floating Holidays 
•   Food and Wine Discounts at District, Brooklyn, and Chicago Winery

Physical Requirements

•   Able to independently lift up to 25lbs for an extended period of time
•   Must be able to walk and/or stand for 8-10 hours per day
•   Hand-eye coordination
•   Reaching, bending twisting, stooping
•   Pushing and Pulling
•   Lifting overhead
•   Must be able to climb stairs in venue that have multiple level

The above requirements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

First Batch Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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