Job Description

Job Description and Duties

As the Support Technician in our Business Services Section, you’ll play a vital role in keeping our operations running smoothly. In this role, you’ll support the section by handling a variety of semi-professional analytical and administrative tasks. You’ll manage and safeguard confidential documents, prepare professional correspondence such as memorandums and reports, maintain tracking logs, and coordinate requests across the organization. You’ll regularly use Microsoft Office tools—including Word, Excel, PowerPoint, Visio, and Teams—to stay organized and communicate effectively.

You’ll also serve as a key connection point between the Business Services Section and department-wide staff. As the first point of contact for customers, you’ll respond to inquiries through multiple channels, provide helpful guidance, and ensure requests are routed and resolved efficiently. This is a great opportunity for someone who enjoys being organized, collaborative, and customer-focused, and who wants to make a positive impact in public service.

Please note that to be list appointed for placement in the  Management Services Technician  classification, you must take and pass the examination .

You will find additional information about the job in the .

Working Conditions

At FI$Cal, we currently offer a remote-centered position with the flexibility of telework up to three days per week. In-office attendance is mandatory on designated days and is subject to change. Our office is located at 2000 Evergreen Street, Sacramento, CA. Candidates residing outside of California are welcome to interview, but proof of California residency is required before appointment. Please note, relocation and commute expenses are the responsibility of the employee.

This position requires prolonged sitting in an office-setting environment with the use of a personal computer. Employees must demonstrate a commitment to maintain a working environment free from discrimination and sexual harassment. All staff must maintain regular, consistent, predictable attendance, maintain good working habits and adhere to all policies and procedures.

Applicants must be authorized to work in the US at all times during their employment with the Department of FISCal.

The Department of FISCal does not :

• Sponsor visas
• Utilize E-Verify for employment authorization/certification purposes
• Participate in the STEM OPT extension program

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity.
• This position requires the ability to work under pressure to meet.
• The incumbent is expected to perform functions and duties under the guidance of the Department of FISCal’s core values.
• The incumbent provides back-up, as necessary, to ensure continuity of departmental activities.
• This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing Customer Service in a professional setting
• Working experience using Microsoft software applications, including Outlook, Word, Excel
• Experience working with a service ticketing system
• Clerical experience
• Experience supporting Business Services operations or similar facility management functions
• Experience managing office supplies
• Strong proficiency in verbal and written communication

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Our office has free, gated parking, and convenient electric vehicle charging stations available.

Additional Application Information

Employment Application (STD. 678) Instructions:

All relevant work experience, skill sets, education, and professional qualifications must be listed directly on the Employment Application (STD. 678). Resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed STD. 678. To ensure your experience is considered:

• Include specific “to” and “from” dates (MM/DD/YY) and indicate hours worked per week for all employment listed. If various hours per week, please average.

• Experience may not be evaluated if “see resume” or “see attached” is written in the duties performed section.
• If you are applying for more than one recruitment, a separate STD. 678 is required for each recruitment for which you would like to be considered.

Important Notes Regarding Supporting Documents:

• If using education to meet minimum qualifications, include unofficial transcripts for verification. Foreign transcripts must include verification of U.S. equivalency .
• Supporting documents should be submitted in PDF format.
• Do not include any confidential information (e.g., Social Security Number, birth date, student ID number, driver’s license number unless required, marital status, age, LEAP status, or examination results) on any submitted documents. Confidential information on the first page of applications submitted electronically online will automatically be redacted upon submission.

Basis of Eligibility:

• For mailed or hand-delivered applications, you must include the Job Control (JC) number and specify your basis of eligibility (e.g., List Eligibility, Lateral Transfer, Reinstatement, Training and Development) in the “Examinations or Job Title” section of the STD. 678.
• For electronic submissions, do not include the basis of eligibility elsewhere in your application or attachments, as it may be considered confidential.

Possession of minimum qualifications will be verified prior to interview or appointment. Applicants who do not meet minimum qualifications may be withheld from the eligibility list, rendering them inactive and ineligible to be hired in the classification, and will be notified accordingly. Candidates may appeal a withholding decision to the State Personnel Board.

This recruitment may be used to fill future vacancies in accordance with 2 CCR §249.3.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Job Tags

Permanent employment, Full time, Work experience placement, Work at office, Remote work, Relocation, Visa sponsorship, 3 days per week,

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