Job Description

Tax Analysts is seeking a Site Reliability Engineer (SRE) to help establish and shape our reliability engineering practice from the ground up. This is a unique opportunity to join a mission-driven organization and play a key role in ensuring the reliability, scalability, and performance of our AWS-hosted business applications.

As part of a cross-functional engineering team, you will work to improve observability, automate operational processes, and lead incident response and continuous improvement efforts. This role is ideal for a mid-level engineer with cloud and software engineering experience who is eager to deepen their expertise in site reliability engineering, learn from senior staff, and help build a culture of reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Help define and implement service-level indicators (SLIs) and objectives (SLOs) for cloud-based applications.
• Build, configure, and maintain monitoring, alerting, and dashboarding solutions using AWS CloudWatch, X-Ray, and third-party tools such as DataDome.
• Leverage advanced AWS observability tools (e.g., CloudWatch Synthetics, Contributor Insights) to proactively monitor system health.
• Contribute to the development and implementation of a structured on-call support process as our reliability practice evolves.
• Implement monitoring, and maintain site protection and bot mitigation solutions, including DataDome, to defend against automated attacks and ensure application availability, and analyze performance during postmortems of incidents.
• Investigate incidents, security events, and operational anomalies, resolve, perform root cause analysis, and run a postmortem process.
• Identify repetitive or manual operational tasks (‘toil’) and design scripts or automations using AWS Lambda and CloudFormation to improve efficiency and reliability.
• Assist in the maintenance and enhancement of CI/CD pipelines and automated deployment processes.
• Work closely with development, QA, cloud, and DevOps teams to ensure reliability, scalability, and security are integrated into system and application designs.
• Contribute to the documentation of systems, processes, incident learnings, compliance, and reliability best practices.
• Stay current with emerging AWS, SRE, and observability technologies, and make recommendations to adopt new tools or approaches that improve system resilience and operational excellence.
• Participate in the evaluation and rollout of new AWS services and features that can benefit system reliability or team efficiency.
• Perform other related duties as assigned to support the team and organizational objectives.

KNOWLEDGE & SKILLS:

• Strong analytical, troubleshooting, and problem-solving abilities.
• Hands-on experience with AWS CloudWatch (metrics, logs, dashboards, alarms) for proactive monitoring and alerting.
• Familiarity with AWS X-Ray for distributed tracing and in-depth troubleshooting of microservices architectures.
• Experience leveraging tools like CloudWatch Synthetics and Contributor Insights for canary testing and log analytics.
• Knowledge of AWS CloudTrail for auditing and investigating API calls and security events.
• Experience using AWS Athena for ad-hoc querying and analysis of logs during incident investigations and postmortems.
• Proficiency with AWS CloudFormation for reliable and repeatable infrastructure provisioning.
• Experience automating operational tasks and workflows using AWS Lambda or similar event-driven services.
• Understanding of AWS services such as API Gateway, CloudFront, and Elastic Load Balancer (ELB) to ensure availability, scalability, and optimal performance of distributed systems.
• Experience working with site protection and bot mitigation solutions (such as DataDome or Cloudflare).
• Working knowledge of scripting or programming languages such as Python, Bash, or Node.js for automation and tooling.
• Excellent communication and documentation skills; ability to collaborate effectively with cross-functional teams.
• Eagerness to learn and adopt new tools, technologies, and best practices in cloud reliability and operations.

Requirements

• Bachelor’s degree in computer science, engineering, or a related field; equivalent professional experience considered.
• 3+ years of professional experience in cloud engineering, DevOps, infrastructure, or observability roles (AWS required).
• Experience implementing SRE principles (prior work in an SRE role is a plus).
• Experience with monitoring, incident response, or reliability work in a production environment.
• Experience working in an Agile development environment, collaborating within cross-functional teams.
• Eagerness to help establish and improve site reliability practices while learning and applying best practices.

Benefits

• Health/Dental/Vision
• 401K: Immediately vested
• Tuition assistance
• Qualified employer under the Public Service Loan Forgiveness program (PFSL)
• Generous Paid Time Off
• Dog-friendly office
• Private gym onsite
• Medical, Dental, Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Disability Insurance
• Pet Insurance
• Tuition Assistance
• Trade Publication/News Subscription Reimbursement
• Exercise Room
• Paid Holidays
• Vacation and Sick Leave
• Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.

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