This is a remote position.
We are looking for motivated, independent agents to work remotely answering inbound calls for a luxury cruise line client.
Pay Rate: $13.00 per hour
Service Hours: Monday – Sunday, 8 AM to 10 PM EST
Required: Availability on at least one weekend day
Answering inbound calls regarding cruise packages, bookings, and general inquiries
Handling outbound follow-up calls for clarification and support
Transferring calls to the correct department when necessary
Providing excellent customer service and upselling cruise services when appropriate
Maintaining accurate call logs and following client protocols
Reliable high-speed internet connection (must be able to be hardwired – no Wi-Fi)
USB headset with noise-canceling microphone
Windows-based laptop or desktop (Macs not supported)
Quiet, distraction-free home workspace
Ability to pass a background check
Must complete certification training
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