Patient Care Coordinator Job at Williams Oral Surgery, Columbus, OH

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  • Williams Oral Surgery
  • Columbus, OH

Job Description

Job Posting: Patient Care Coordinator at Williams Oral Surgery

Job Description

Williams Oral Surgery, a leader in dental and maxillofacial care, is excited to announce the opening for a full-time Patient Care Coordinator. This is a pivotal role within our facility, designed for a dedicated individual who thrives in a dynamic, patient-focused environment. Due to the hands-on nature of the position, it is not suitable for remote work. Working as a Patient Care Coordinator, you will be the front line in providing a stellar patient experience, ensuring efficient and effective patient care through your day-to-day management of clinical and administrative tasks.

This role requires excellent communication skills, a knack for organization, and a deep commitment to patient welfare.

Duties and Responsibilities

  • Greet and assist patients in a friendly and professional manner.
  • Schedule and confirm patient appointments, surgeries, and follow-ups.
  • Manage patient records and documentation, ensuring accuracy and confidentiality.
  • Coordinate with medical, nursing, and administrative staff to ensure patient needs are addressed.
  • Handle patient inquiries and provide clear, accurate responses or escalate to appropriate medical staff.
  • Prepare and manage patient invoices, receipts, and insurance claims.
  • Facilitate patient preparation for surgeries and consultations.
  • Maintain a clean and welcoming front office environment.
  • Update and maintain the scheduling system to optimize workflow and resource utilization.
  • Provide compassionate support and information to patients and their families.
  • Undertake continuous professional development to stay informed on the latest health policies and compliance requirements.
  • Ensure compliance with healthcare regulations and safety standards.
  • Participate in regular staff meetings to share best practices and improve services.
  • Handle emergency situations with calmness and professionalism.
  • Must be willing to travel between two offices.

Requirements

  • Proven experience as a Patient Care Coordinator or similar role in a busy oral surgery or dental practice preferred.
  • Strong understanding of medical and dental terminology.
  • Excellent organizational and multi-tasking skills.
  • Superior communication and interpersonal skills.
  • Demonstrated ability to handle sensitive information confidentially.
  • Care stream dental software knowledge preferred
  • Capability to work under pressure in a fast-paced environment.
  • Commitment to delivering high-quality support to both patients and staff.
  • Empathetic and compassionate demeanor.
  • Attention to detail and problem-solving skills.

Job Tags

Full time,

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