Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
The Opportunity
As part of the Business Application Consulting team you will deliver ongoing support, configuration, troubleshooting, and advisory services for clients using Oracle Cloud HCM and Payroll. As a Senior Associate, you will utilize your functional knowledge and client service skills to drive continuous improvement and compliance across multiple client engagements. This position provides an exciting opportunity to enhance your professional growth while making a significant impact on client success.
Responsibilities
- Troubleshoot issues and deliver advisory services to enhance client operations
- Engage with clients to understand their needs and deliver tailored solutions
- Work with team members to secure service delivery
- Analyze client feedback to inform service enhancements
- Maintain up-to-date knowledge of Oracle Cloud functionalities
What You Must Have
- Bachelor's Degree
- 3 years of experience in Oracle Cloud HCM and Payroll support
What Sets You Apart
- Bachelor's Degree in Human Resources Management, Computer and Information Science, Information Technology, Business Administration/Management preferred
- Oracle Cloud HCM or Payroll Certification preferred
- Providing functional support for Oracle Cloud HCM modules
- Analyzing payroll processing issues and providing compliant solutions
- Working with clients to identify process improvement opportunities
- Supporting Oracle Cloud quarterly updates and regression testing
- Facilitating timely and accurate payroll processing and compliance
- Participating in knowledge sharing and client training activities
- Supporting multi-client or shared services environments
Learn more about how we work: PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:...where theyll count most on the accounts that fit their ideal customer profile, show real buying intent, and are actively engaging.... ...! About this role We are looking for our next Customer Success Manager to join our team. In this role, you will work with our client...
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