Housekeeping Assistant Manager Job at Hampton Inn Fishkill, Fishkill, NY

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  • Hampton Inn Fishkill
  • Fishkill, NY

Job Description

Hotel - Poughkeepsie/Fishkill Area

JOB TITLE: Housekeeping Assistant Manager

REPORTS :  Executive Housekeeper

POSITION SUMMARY:

The Assistant Housekeeping Manager supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Responsibility & Authority:

  • Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Prepares and distributes the Room assignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet or exceed guest expectations.
  • Print all housekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeeping department.
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
  • Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance of cleaning equipment.
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

  • Co-ordinate with front office and sending room discrepancy lists.
  • Select, staff, recruit, hire, and train qualified housekeeping candidates.
  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Orient and familiarize new personnel with hotel facilities and operating hours.
  • Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
  • Oversee any guest communications from housekeeping.

Experience :
Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

Job Tags

Immediate start,

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