Hotel Front Desk Receptionist job at AWOL KPT Kennebunkport, ME, US

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

Work with the housekeeping staff to ensure rooms are ready for new guests
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Bookkeeping: keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Assist with breakfast set up, service, and breakdown during the morning shift
Provide accurate information about our services and local attractions
Resolve guest concerns with empathy and efficiency

Qualifications:

Must have graduated high school, received a GED or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Well-versed in taking telephone calls and handling stressful situations

About Company: AWOL KPT is nestled in the village among centuries-old pine, elm, balsam fir, birch trees, and wild Maine blueberry bushes. The native landscape provides a respite from the activity of Kennebunkport’s Dock Square, just a few minutes' walk away. Whether you want to enjoy the serenity of your private space or gather with new friends, the choice is yours.

Job Tags

Work at office, Local area, Day shift,

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