Job Description

Field Service + Assembly Technician

Does the opportunity to troubleshoot in real time and offer solutions to customers around the country excite you? Do you want a job that allows you to keep moving and join a growing team of problem-solvers and design thinkers? Is the technical side of production line equipment just as important to you as creating positive customer experiences? If you are shouting yes to all of these questions, then we have the team for you.

The client, the leading container handling expert in the packaging industry, is seeking a Field Service + Assembly Technicia n to learn their equipment as an assembly team member and travel to their customers for onsite support. This position will allow you to help us grow this department with your expertise and be the industry leader in providing the best in customer support for the packaging industry.

Key Responsibilities:

• Work with our Assembly team and become an expert in our products and container handling nuance.
• Follow and maintain processes in-house for machine assembly.
• Frequent overnight travel (up to 60% of the time) to customer facilities primarily within the United States, to measure, install, evaluate, troubleshoot or repair equipment.
• Work with customers’ on-site production technicians and engineers to ensure the smooth operation of machinery while maintaining the client's high standard of customer service, providing training when needed.
• Create, follow and maintain standardized processes for recording in-field activities, such as machine adjustments, alterations necessary, rework needed, customer requests, etc.
• Gather necessary parts, sub-assemblies, tools, and materials and assemble components and machines; read and understand engineering prints; test machinery methodically and comprehensively.
• Collaborate with engineers to relay progress and improve or alter parts, assemblies or components.
• In the field, be the living representation of our company mantra, Support Built In, working tirelessly to provide the most positive customer experiences, seeking solutions to problems big and small.

Qualifications:

• 5+ years of experience assembling a variety of mechanical machines and components preferred.
• College courses or degree preferred, but not necessary as we will consider experience.
• Comfortable using and navigating a variety of technological tools, such as computers, smartphones, FaceTime, Skype, recording videos, participating in WebEx sessions, etc.
• Proven aptitude for and interest in machines and their functions; ability to read assembly prints required.
• Approachable, friendly demeanor; the person in this position is sometimes the only “face” of the company to the customer and your customer service skills are vital.
• Comfortable working in a manufacturing plant environment/ ability to understand and follow plant sanitation standards.

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