We're on the lookout for a Client Service Professional to be the primary link between our company and our current and potential customers.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
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