Job Description

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! What We Offer

• Medical, dental, and vision insurance
• Life insurance
• Employee purchase and service discounts
• Upbeat and progressive work environment
• Tenured leadership team
• Career advancement opportunities

Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service. Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

• Superior communication skills, both oral and written
• Minimum of two years BDC experience required
• At least one year of automotive management experience is preferred
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Ability to pass pre-employment background check and drug test

Job Tags

Full time,

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